Summary: Most Call Centers acknowledge the need to monitor their KPI trends but most do not know what they are doing this for and how it affects the center’s overall performance. KPI attachment is a common document prepared and reviewed by most businesses to be able to track and see the trend on their employees’… [Read more…]
June 2, 2009
You can consider this entry as my first post on this blog (as the first is only a welcome note for you). And I can say that it just deserves its position on this page. Want to learn why? Read on. I am proud to say that I am now a certified freelance writer– I… [Read more…]
May 31, 2009
Hello, Thank you for dropping by and caring to explore my website. It may not have a lot to offer as of the moment but soon, it’ll definitely have much than what you can take. Kidding aside, I hope to see you as often as possible. This website might still be ‘under construction’ at this… [Read more…]
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July 21, 2009
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